Privacy Policy
Effective Date: April 8, 2026
AYNI Technologies ("AYNI," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, and company details when you register or contact us.
- Property Information: Property addresses, reservation data (imported from Airbnb or similar platforms via iCal feeds), check-in/check-out times, and room configurations.
- Cleaning Verification Data: Photos submitted by cleaning staff for AI-powered quality verification, including scoring results and admin review decisions.
- WhatsApp Communication Data: Messages exchanged through our WhatsApp-based dispatch system, including cleaner responses, scheduling confirmations, and rescheduling requests.
- Smart Lock Data: Lock status, battery levels, and access logs for properties with integrated smart locks.
- Usage Data: Browser type, IP address, pages visited, time spent on pages, and other analytics data.
2. How We Use Your Information
We use collected information for the following purposes:
- To provide, operate, and maintain our property management platform.
- To automate cleaner dispatch and scheduling via WhatsApp.
- To perform AI-powered cleaning verification using submitted photos.
- To monitor smart lock status and battery performance.
- To send operational notifications (e.g., daily digests, cleaning assignments, verification results).
- To improve our services, including AI model performance and user experience.
- To communicate with you regarding your account, support requests, and product updates.
3. AI-Powered Features
AYNI uses artificial intelligence to score cleaning quality from submitted photos. Photos are analyzed using third-party AI services (Anthropic Claude) and are not used to train AI models. Cleaning scores are shared with property administrators for review purposes only.
4. Third-Party Services
We use the following third-party services to operate our platform:
- Twilio: WhatsApp messaging and communication.
- Anthropic: AI-powered cleaning verification and natural language understanding.
- Seam: Smart lock integration and management.
- Airbnb (iCal): Reservation data synchronization.
- Amazon Web Services: Cloud hosting and infrastructure.
Each third-party service operates under its own privacy policy. We only share the minimum data necessary for each service to function.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Cleaning verification photos are retained for operational purposes and may be deleted upon request. You may request deletion of your account and associated data at any time by contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted data transmission (HTTPS/TLS).
- Access controls and authentication for all platform endpoints.
- Secure cloud infrastructure with regular security updates.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access, correct, or delete your personal data.
- Object to or restrict the processing of your data.
- Request a copy of your data in a portable format.
- Withdraw consent for data processing at any time.
To exercise any of these rights, contact us at hello@goayni.co.
8. Cookies
Our website may use cookies for basic functionality and analytics. You can control cookie settings through your browser. Our platform application uses session-based authentication tokens that are essential for operation.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: